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Summer 2017 Automotive Hiring Trends: People, Processes, Purchases

As the retail auto industry enters a more challenging sales cycle, management teams must continue to improve their hiring efforts to create a competitive advantage. With 2017 more than halfway over, now is the time to check-in and see if your dealership is on track to hit your sales, operational and human capital goals for the year.

Nielsen Automotive Group Sales Up in May 24 Percent

Over the years, Nielsen Automotive Group has seen tremendous growth and change, however, the philosophical foundation of the group has remained consistent. As Snouffer says, it all comes down to one word: loyalty.

A Kinder, Gentler Workplace: 10 Nurturing Habits That Can Transform Your Company — One Employee at a Time

Kind employees are engaged employees — and engaged employees make for a more enjoyable, productive, and successful culture. Whether you’re a leader or not, you can change your workplace for the better. Susan Mangiero offers ten tips for developing a genuine “kindness habit” that can transform your organization and your life.

Historic Opportunities: Advertising Has Evolved — Have You?

Through most of American history, people got their news from a newspaper and that’s where auto dealers, desiring to reach this audience, placed their advertising. Radio then came along and grabbed a slice of the public’s attention and dealers followed suit. Later, with the addition of television to American homes, dealers were able to show

Pulling Together: Working With Your Team, Part 1

How leaders deal with their team’s unique challenges will often mean the difference between a smoothly operating organization and a dysfunctional cluster of clashing interests.

Keep Customers Engaged and Motivated for the Long Term

“Retention is easy to overlook, but in some cases you are picking up dimes as you walk over dollars.”

Are You Meeting Car Buyers Too Late?

He’s the car buyer your team may hate to see. He comes in with a glint in his eye and a fist full of papers. He looks around, essentially daring a sales associate to approach him.

Are You A Leader Or A Manager?

There are some very important distinctions between being a manager, and being a leader. Not all managers are leaders, and not all leaders are managers. It’s really fantastic when you get a manager who is also a leader, but you don’t have to be at the top of the organization to lead.

Flip the Script and Sell More Cars

I spend quite a bit of time in the industry providing lead management tips and advice to help dealers sell more cars, and arguably the most important advice I give pertains to communicating with customers. Let’s face it: Good communication can make a sale; bad communication can break it.

Six Ways to Motivate Your Sales Team Without Changing Your Comp Plan

Your goal as a leader is to create a motivated team that provides you with the highest profitability possible.