Are You Losing Customers to a Slow Buying Process?
Buying a car and going grocery shopping are pretty different, but how you feel about your time as a consumer should give you an idea about how your dealership customers feel when they spend more time there than they had planned, leave with more options than they wanted and spend hours finishing the delivery process.
September 2016 AutoSuccess Magazine
Building A Culture of Success Camp Chevrolet Cadillac GM Steve Hoggle brings Patience, Accountability and Partners to prepare for the future. click cover to open digital magazine Text “AUTOSUCCESS” on your smartphone to 72727 and receive our magazine and other updates via text message every month. Up to 8 msgs/mo. Message & Data Rates may apply. To
Is Selling to Women Really Different?
There is no denying that women want — and expect — a higher level of attentiveness, reassurance and professionalism, but remember: If you deliver a great experience, women are three times more likely to fill out your survey and we will tell all of our friends.
The Seventh-inning Stretch In Recon’s Race For Relevance
If the history of vehicle reconditioning were a baseball game, it’s now the seventh-inning stretch. Anyone who’s sat through six-and-a-half innings in stadium seats knows its function — to stretch, catch one’s breath, and prepare for the game’s final critical innings. Dealers have been playing recon for many long innings now, and frankly, their teams
The Six Pillars of Professional Power: P.A.M.P.E.R. Your Way to Success
Look at yourself and your life. That is where you will find all the purpose you need to achieve fulfillment. Do your best each day to be the best you that you can be. There is hardly a better purpose than that.
Taking the Driver’s Seat: Meet Your NextGen Automobile Dealers
By Amber Martin, Communications Director Business Development at Martin Management Group. NAMAD hosted its 36th annual membership meeting in Miami, Florida with a continued focus on developing the next generation. I had the opportunity to ask first generation automobile dealers how they’re preparing the second generation to take the driver’s seat. In this video, you’ll meet some of
Three Inventory Management Strategies: Don’t Get Caught Off Guard
With this influx of pre-owned merchandise on the way, it is imperative you have a strong inventory management strategy in place to stay ahead of oversupply and optimize your used car operations.
Keeping Track of Goals, Keeping Track of Time
We’ve passed the midpoint of the year, which makes it a good time to stop and take stock of where you are. It’s a good time to mark your progress in achieving the goals you set for yourself and your dealership at the beginning of the year. Or, rather, it would be a good time,
Awarding Medals Before They’ve Gone Into Battle
I recently saw a post on a social network; it was a re-post of an alleged list that a new employee found on their door the first day of work. It was a thoughtful list, containing such items as “Don’t worry about calling in sick,” “It’s OK to have an off day” and “It’s OK
Call Your Store
This isn’t going to be an anti-technology rant — just the opposite. Technology is amazing and, when used properly, can propel us faster and faster toward our goals. But at what cost?
