Customer obsession is key. Every dealership must have processes in place to never fail a customer.
As your dealership heads into 2024, it’s common to reflect back on the previous year and identify possible areas of improvement. As you reflect, consider things like whether or not you’ve had about the same number of people coming into your service department each day of the week or month of the year. As you reflect back on this past year’s sales and inventory hurdles, you undoubtedly know which months your store sold the most used or new cars.
Are there certain age/gender demographics with a higher propensity of purchasing any specific set of VPPs? This study sheds light on consumer preferences and priorities when it comes to safeguarding and maintaining vehicles.
What is often left out of recent headlines, is the extraordinary power of AI to reduce harm, including fair lending and discrimination risks.
In the next few years, prepare for a chat solution that must act like a personal greeter to every customer who visits your digital showroom.
This guide provides actionable insights for dealers to ensure their fleets are always on the move.
Consider how much time repair event stories take to write. Now, multiply that by the number of technicians employed at your dealership and you could easily be wasting hundreds of technician hours every month.
A processor should lessen your workload by handling merchant processing. They should free you up to focus on the customer, while feeling confident that your processing remains compliant and safe.
We still have a very paper-driven culture but we need to continue to shift focus to digitization to reduce risk and liability.
The key place to begin for any type of giving-back initiative is to determine what drives you and inspires you.