Technical: Diagnosing Cranking, No-Start Failures
When we can’t access the secondary circuit, which consists of the spark plugs, wires and ignition coils, we can diagnose the secondary ignition system through the “back door” by testing the primary circuit.
The Importance of Training Your Dealership Staff
Dealers receive little to no training even as compliance becomes more prominent for dealerships. Instead, the focus is on improving profit margins.
Let’s Put the ‘Service’ Back in Service Department
When a customer drives into the service lane, which of the following thoughts pop into your head: “How can I help this person?” or “How can I upsell this person?” If it’s the latter, it’s time to go back to the basics.
Kill the Smell to Close the Sale
Scented sprays are a fast, inexpensive method of masking odor, but carpeting, upholstery, seat belts and headliners trap and hold odor, which is still there when the perfume wears off.
A Dealer’s Approach to Retention
By being the dealership the customer has had constant contact with and has depended on, we build valuable relationships and customers for life.
Stop the Turnover: A Frank Look at Why Your Service Advisors are Leaving
If we focus on the needs of our people, they’ll be more satisfied with their current career instead of looking to the next one. That will reduce our employee turnover and create more consistency with our customers, which is a key component to keeping your guests coming back.
