Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds
According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.
KPA’s Trust Survey Says Many Still Distrust Dealerships
Respondents say they’ve felt tricked or pressured to purchase extras; most are concerned about hidden fees.
Getting to Our Ultimate ‘Why?’
Understanding our core reasons will drive our efforts to success.
Cox’s Dealertrack Adds Synthetic ID Fraud Alert
With the new offering, dealers receive an alert when a customer may be using synthetic ID and get a risk level assessment score when pulling credit.
Collision Careers Launches Digital Campaign to Attract Technicians
Aimed at attracting technicians to the field, the videos highlight various professional roles in collision repair including structural technicians, estimators and electric diagnostics technicians.
Hybrid Intelligence: The Seamless Fusion of Human and Artificial Minds
Learn how Hybrid Intelligence hasn’t just turned this dealership around, but has set it on a path to unprecedented growth and success in a challenging market.
Cox Dealertrack Adds Synthetic ID Fraud Alert as Part of Compliance Solution
With the new offering dealers receive an alert when a customer may be using synthetic ID and get a risk level assessment score when pulling credit.
Repair OnDemand Launches Solutions to Diagnose, Recondition and Repair Used Vehicles
Using BlueDriver Max, dealers will be able to plug the device into vehicles at auction, private trade-in and other acquisition touchpoints to quickly read diagnostic codes for an accurate understanding of the condition of the vehicle.
Outsell Introduces Converter Suite of Products
Outsell is offering a 20% discount on the Converter Suite for early adopters who sign up at NADA 2024.
Car Wars Announces Innovative Updates and Solutions at NADA 2024
The innovations include Mystery Shop Scorecard, Call Coaching, Redesigned Call Alerts, CRISP reporting, a DriveCentric Texting Integration, an app and more.