You Can Handle the Truth: Preparing Your Fixed Ops Team for Growth and Success
What if all of your advisors sold an additional half-hour to an hour per ticket while increasing customer retention? How would this impact your shop’s ability to perform repairs and service in “a reasonable amount of time,” as many manufacturers’ surveys suggest?
Are You Making What You Should in Fixed Ops?
If your Net is not increasing, compare your year over year Sales, Gross Profits and Expenses to help you determine if your Sales and Gross Profits are too low or if your Expenses too high … or is it BOTH?
The ROI of a Proactive Dealership Culture
There’s a hard dealership truth those of us in this business confront every day: Staff turnover is incredibly high. According to Cox Automotive’s Dealership Staffing Study, the average annual turnover at a dealership is 40 percent, with an astounding 67 percent turnover rate for salespeople. Most dealers know turnover affects their business, but many dealers think there’s nothing they can do about it.
Is Your Dealership Facing a Shortage of Service Technicians? Time to Rethink Your People Strategy
The shortage of dealership service technicians is likely to continue throughout the coming years and, without quality technicians in place, your dealership risks losing business to the competition.
Invest Your Training Budget Wisely
Let’s face it: With profit margins on new and used car sales diminishing every year, it’s fair to say that your service department is a big part of your profitability and critical to your customer retention.
Your Frontline Employees Are Your Brand: Do You Have the Right Ones?
Poor hiring practices cost the automotive industry billions of dollars annually. According to the U.S. Department of Labor, the price of a bad hire is at least 30 percent of the employee’s first-year earnings
Automotive Sourcing: Looking Beyond General Job Boards for Top Talent
Beyond the most common applicant sources, you can diversify your sourcing strategy even more by reaching sources you might not have even thought about. Here are a few examples:
Give Your CRM Good Data for More Profitable Customer Connections
One constant message we send to customers is that their CRM is only as good as the data entered in it. The way data is captured, managed and utilized in the CRM is the key to customer acquisition and retention. Now, some dealers may think advertising is the most effective way to reach customers. Advertising
Debunking the Biggest Myths of Hiring: Four Faulty Beliefs That Could Be Hindering Your Company’s Selection Process
Having trouble finding good help? Hiring expert Scott Wintrip says the shortage of skilled workers isn’t to blame. Instead, you may be buying into the many hiring myths circulating in the business world today. Here, he shares four common hiring misconceptions and offers tips to help you hire good talent more quickly and more accurately.
Cox Automotive and NADA Partner With Hireology for Dealership Workforce Conference
Officials from the hiring and talent management platform are working in partnership with Cox Automotive and the National Automobile Dealers Association to host a retail automotive human capital management summit called Elevate.
