The 3 Components of Successfully Using Humor in the Workplace
While 49% of Americans are unsatisfied with their jobs, most people don’t realize that using humor in the workplace can improve job satisfaction. Here’s how to choose humor appropriately, so you will be more productive, less stressed and happier.
Driving the Future of Automotive Research and Shopping
Today’s fragmented and increasingly digital landscape presents greater challenges for dealerships to meet the needs of car shoppers. According to a 2016 AutoTrader study, only 17 out of 4,002 surveyed customers were satisfied with the current car-buying process.
It’s All About the People
Imagine on Monday, you discover that your meticulous, rule-following accountant and creative, eccentric marketing person have switched positions. How’s this likely to work out? Some variation of this misalignment is actually common in most organizations.
Boost Recall Response Rates with Video
In 2018, owners of 32.7 million vehicles in the U.S. were notified of a mandatory recall by the National Highway Traffic Safety Administration, and OEMs issued another 14.5 million voluntary recalls. That means one in four vehicles on the road currently have an open recall.
Global Warming and Vehicle Appearance
Our planet’s climate is ever-changing. Some people believe this is natural while others feel that man’s industry and pollution is contributing. No matter which side of the fence you find yourself standing, it is hard to deny that climate has and will continue to change.
The Myth About a National Criminal History Search
Anyone who has the responsibility of hiring employees and overseeing employment background screening for their dealership has heard the term “national criminal history” search. Although the title sounds all-encompassing when doing a background search, it really is not.
From Barcode to Bluetooth
Which vehicle tracking system is best for your business? Barcode readers might work for some, while others might prefer location services via an RFID network. Another option is a reusable Bluetooth-OBD module system that doesn’t require additional infrastructure yet provides even more data than one gets from decoding a VIN.
3 Theft Risks to Look Out for at Your Dealership
When Googling “dealership theft,” the search returned over 30 million results. There’s a reason for that — scams and thefts targeting dealerships are more common than dealers should be comfortable with.
Greet Recalls with a Smile, Rather Than a Grimace
There is no denying recalls create challenges for dealerships. They can throw off your service department scheduling and create friction with customers. The reality, though, is that recalls will continue to happen.
5 Simple Video Types to Differentiate Your Dealership
The automotive business is more and more digital every day. It’s no secret that consumers are visiting fewer dealerships in person before purchasing a vehicle, down from 2.7 in 2017 to 2.3 in 2019, according to the 2019 Cox Automotive Car Buyer Journey study. If you’re finding it tough to get customers to come to the dealership, why not take the dealership to them?
The Theory of 5: Youth and Experience
One of the principle foundations of The Theory of 5 is that, in order to reach our full potential, we need to seek out more experienced, knowledgeable people to coach us in areas where we’d like to excel. To fill this role, we usually look to people who are older than us or, in a co-mentoring situation, our peers. In most cases we overlook what a relationship with those younger than us can mean to our personal growth.
Proactive Time-To-Line Makes Everyone’s Job Easier
The auto dealership reconditioning operation is, historically, a short-term reactive environment. Whether a phase of the work in progress is a tech performing repairs or a vendor detailing wheels — or any of the many recon tasks between — each is siloed from his or her teammates. They are focused on the vehicle in front of them.
