J.D. Power: Action Needed to Keep Charging from Short Circuiting EV Purchase Consideration

Action Needed to Keep Charging from Short Circuiting EV Purchase Consideration

J.D. Power study reveals that 26% of shoppers say they are “very likely” to consider purchasing an EV.

TROY, Mich. — As automotive manufacturers pour billions of dollars into their electrification strategies and roll out new fully electric vehicles (EVs), new-vehicle buyer consideration is increasing, albeit slowly, according to the J.D. Power 2023 U.S. Electric Vehicle Consideration (EVC) Study,  released in June.

This year’s study reveals that 26% of shoppers say they are “very likely” to consider purchasing an EV, up from 24% a year ago, while the percentage of shoppers who say they are “overall likely” to purchase an EV increases to 61% from 59% in 2022.  

Influencing the modest year-over-year increases are a combination of positive and negative market factors: lower gas prices, inflation, rising interest rates, greater model availability and charging availability. Charging availability is growing more slowly year over year (13% vs. 33% in 2022), while model availability has increased, with 42% of buyers now having a viable EV model that meets their needs.

“With all of these influences shaping today’s EV market, the biggest friction point for consideration is the availability of public chargers,” said Stewart Stropp, executive director of EV intelligence at J.D. Power. “The growth in public charging isn’t keeping pace with the rising number of EVs on the road. While owners are impressed by what automakers are offering, they’re also thinking about how, when and where they’ll be able to charge their vehicles away from home. A resounding effort to build out and improve the public charging infrastructure will emphatically increase EV purchase consideration.”

Nearly half (49%) of shoppers rejecting the idea of buying an EV say their primary reason is a lack of charging station availability. Charging availability has been the top reason for rejection since the inception of the study in 2021. In fact, across all J.D. Power EV studies, public charging infrastructure consistently scores low in satisfaction. “Most EV owners will say charging is one of the greatest benefits of ownership, because 85% of it is done at home,” Stropp said. “But it’s the exceptional use case — like a vacation road trip — that’s holding shoppers back. Proactively taking ownership of the public charging experience is a huge opportunity for automakers to differentiate. The recent announcements by Ford and GM to establish a charging collaboration with Tesla are particularly noteworthy.”

Following are some key findings of the 2023 study:

  • Longer commutes mean increased consideration:The more miles that vehicle owners drive, the more likely they are to consider an EV. As in prior-year studies, daily commuters faced with higher fuel expenses are trading in their gas-powered vehicles for EVs. Among those who commute more than 45 minutes each way, 35% say they are “very likely” to consider an EV, which is 14 percentage points higher than among those with a commute of 15 minutes or less (21%).
  • EV experience helps with purchase consideration:Getting consumers into an EV plays an important role in purchase consideration. Just 12% of consumers who have no personal experience with an EV say they’re “very likely” to consider one, while that percentage more than doubles to 25% among those who have simply ridden in an EV as a passenger. The ratios continue to climb in proportion to shoppers’ experience with EVs, with a response of “overall likely” reaching 80% among those who have owned or leased an EV in the past. 
  • EV consideration grows with owners looking to replace their vehicle:Among owners looking to replace their current vehicle, the percentage of those who say they are “very likely” to consider an EV increases across all powertrain types. Owners of plug-in electric vehicles (PHEVs) who say they are “very likely” to consider an EV increases 11 percentage points year over year, followed by battery electric vehicle (BEV) owners (6 percentage points); hybrid electric vehicle (HEV) owners (2 percentage points); and internal combustion engine (ICE) vehicle owners (2 percentage points).
  • California leads in EV consideration:California has the highest percentage of shoppers (73.1%) who say they are “overall likely” to consider an EV and those who say they are “very likely” (40.5%) to consider an EV. New York ranks second in “very likely” at 33.7%.
  • Gen Z[1] fastest-growing segment for EV consideration: As more affordable EV models come to market, consideration among Gen Z consumers shows a higher year-over-year increase (6 percentage points) than among other age groups. Gen Y consumers have the highest level of consideration (72%) and the highest percentage of those who say they are “very likely” to consider an EV (37%).
  • EV consideration not limited to Tesla: While Tesla remains the most-considered EV brand, the three most-considered models are all from perennial full-line automakers—not Tesla. Notable, however, is that shoppers who are considering a Tesla say charging station availability is a greater reason to buy than among those who are considering other EV brands.

The U.S. Electric Vehicle Consideration (EVC) Study is an industry benchmark focusing on gauging fully electric or battery electric vehicle shopper consideration, simply referred to as EVs in the study. Study content includes overall EV consideration by geography; demographics; vehicle experience and use; lifestyle; and psychographics. It also includes model-level consideration details such as “why buy” findings and analysis of reasons for EV rejection. This year’s study measures responses from 8,136 consumers and was fielded from February through May 2023.

For more information about the U.S. Electric Vehicle Consideration (EVC) Study, visit

https://www.jdpower.com/business/automotive/electric-vehicle-consideration-study.

You May Also Like

Quality, Styling Distinguish Top EV Models, but Public Charging Woes Felt by All, J.D. Power Finds

While some EV-related news coverage has taken a pessimistic tone recently, the data on EV sales and lease volumes for 2023 is telling a much different story.

BMW i4 EV

As more car buyers make the switch to battery electric vehicles (BEVs), traditional factors that are also important to buyers of gas-powered vehicles are becoming critical to satisfaction among BEV owners. Quality and cost of ownership have emerged as the top factors influencing satisfaction, according to the recently released J.D. Power 2024 U.S. Electric Vehicle Experience (EVX) Ownership Study. The study also reveals that public charger availability not only remains the least satisfying aspect of owning a BEV, but also that the experience has become notably worse.

New Hyundai/Kia Air Skirt Helps to Maximize EV Range

AAS technology controls the flow of air entering through the lower part of the bumper and controls the turbulence generated around the wheels.

New Hyundai/Kia Air Skirt Helps to Maximize EV Range
Charging Electric Vehicles in Cold Weather

Electrify America is sharing its top five tips to keep an EV on the move this winter.

electric vehicle charging in the snow cold weather
Cox Automotive Charges Forward with New EV Battery Solutions Facility in Georgia

Cox Automotive supports practices that enable the extension of EV battery first lives and end-of-life reuse and recovery treatments.

Cox Automotive charges forward with new EV Battery Solutions facility in Georgia.
LG Electronics to Launch EV Charging Stations in the US

To support growing EV adoption across the U.S., LG is introducing Level 2 and Level 3 chargers to the market next year.

LG Electronics to launch EV charging stations in the US

Other Posts

Back to the Future: Hybrids Offer Alternative to Electric Vehicles

A collaborative effort could not only revitalize consumer interest in hybrids but also position auto dealers as advocates for a greener future.

Hybrids Offer Alternative to Electric Vehicles
Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds  

According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.

Selecting the Ideal Car Lift for EV Servicing

When choosing the right car lift for servicing electric vehicles there are several key factors to consider.

Key Factors in Selecting the Ideal Car Lift for Electric Vehicle Servicing- Coats
automotiveMastermind Introduces EV & Service-to-Sales Enhancements 

The new enhancements will help dealers greatly improve their service-to-sales process by giving them an in-depth view of their service drive and help them understand which customers are most likely to buy an EV.

buying electric vehicle EV