JD Power Archives - AutoSuccessOnline
Quality, Styling Distinguish Top EV Models, but Public Charging Woes Felt by All, J.D. Power Finds

While some EV-related news coverage has taken a pessimistic tone recently, the data on EV sales and lease volumes for 2023 is telling a much different story.

BMW i4 EV
Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds  

According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.

Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds

More than one-third (34%) of EV buyers say dealers are not doing enough to make them feel comfortable with EV maintenance requirements and 11% are not comfortable with the EV charging process and options.

Action Needed to Keep Charging from Short Circuiting EV Purchase Consideration

J.D. Power study reveals that 26% of shoppers say they are “very likely” to consider purchasing an EV.

J.D. Power Valuation Services Intelligence Report

Those hoping for lower prices in the vehicle market will find no signs of help coming from improved new vehicle production during the next 12-18 months.

Aftermarket Service Providers Present Key Advantages

The study measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing facilities in the U.S. aftermarket.

J.D. Power Acquires We Predict Data and Predictive Analytics Business

We Predict’s software will be leveraged by J.D. Power to enhance its vehicle quality and dependability analytics, expand repair cost forecasting and provide critical valuation data.  

Capitalizing on Lease End Journey Increases Recapture and Conquest Opportunities, J.D. Power Finds

Audi Financial Services and Ford Credit Rank Highest in Respective Segments .

Korean Auto Manufacturers Lead the Way in Vehicle Dependability, J.D. Power Finds

Korean auto brands Kia, Genesis and Hyundai earn three of the top four rankings in the newly redesigned J.D. Power 2022 U.S. Vehicle Dependability StudySM (VDS), released today. Buick and Toyota also make the list of the brands with the fewest reported problems after three years of ownership.

J.D. Power Acquires Leading Automotive Finance & Insurance Software Provider Superior Integrated Solutions/Darwin Automotive

Acquisition expand J.D. Power software and data offerings for automotive dealerships.

Service Depts. Make Best of Tough Situation, J.D. Power Finds

The study provides a numerical index ranking of the highest-performing automotive brands sold in the U.S.

Increase in Digital Automotive Retail Due to Pandemic Paves Way for New Normal, J.D. Power Finds

See how lasting effects of the pandemic will make it imperative for dealers to step up their digital offerings to remain competitive.