Lexus Earns Top Reputation Ranking on Widewail Brand Scorecard
The factors incorporated within the report include regional performance, detailed brand sentiment performance across 27 topics, reputation performance, best-selling model performance and top-rated dealers.
Widewail Report Says EV Customers Leave More One-Star Reviews
To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.
Widewail Earns Rank on 2023 Inc. 5000 List
Vermont-based customer review and reputation management company claims the honor as a member of the coveted list.
Congratulations, You Made a Sale. Now How to Make Your Next Move
Your happy customers may be the majority, but if their opinions are not on display on review sites, you’re missing opportunities to transform that goodwill into new business.
Widewail Adds ChatGPT/AI to Auto Dealer Review Response Suite of Solutions
AI prompts are crafted from years of people-powered responses to provide the most accurate and strategic response possible.
Deriving Trust from Consumer Reviews to Power Your Competitive Advantage
Buyers need easy and reliable ways to make decisions quickly. Peer review content is that shortcut.
The Auto Industry in the Trust Economy
There’s an alternative to institutional trust: crowdsourced customer feedback. The unbiased, aggregate opinion of thousands helps make an informed buying decision.
Leveraging Customer Video Testimonials to Capture More Credible Reviews
Directly integrated into point-of-sale systems, Widewail’s solution automatically pulls customer data and generates mobile-friendly review requests to drive review engagement with customers.
Widewail Joins CDK Global Partner Program
Widewail is seamlessly integrated with CDK data, bringing a turnkey solution to review generation and management for CDK dealers.
Podcast: Customer Reviews
Matt Murray, CEO of Widewail, discusses the importance of online customer reviews.
Widewail Personalized, Automated SMS Customer Review Generation Solution
This solution eases the burden of reputation and engagement management while maximizing reviews.
Lexus Partners with Widewail to Enhance Online Customer Experience
Widewail’s Engage solution, which delivers online customer review monitoring and response management for local businesses, will be paid for by Lexus on behalf of subscribing dealers for one year.