A poorly trained, ill-equipped or unmotivated receptionist can cost you a lot of business. Don’t let that happen at your store.
You know to protect your dealership computer system from hackers, but what about your phone system?
Phone calls to your dealership are your best bet to engage with low-funnel, high-quality consumers who are ready to buy. Make sure your phone systems are healthy by keeping an eye out for these three easy-to-fix danger signs.
Dealerships lose hundreds of sales opportunities every year because of missed or mishandled phone calls. On average, a dealership fails to connect with 33% of incoming calls. For every 100 calls, that means you’re missing out on 33 potential deals.