This leadership podcast returns to some of our past guests to get their takes on what they believe the most useful leadership skills are.
We’ve returned with some of our past guests, asking them what they feel are the biggest challenges leaders are facing today.
As a leader, it’s your job to coach and train your managers to be successful while keeping them true to the company’s stated vision and core values. Here are some of the methods to help keep your management team working in unison.
While the internet, mobile browsing and social media have undoubtedly transformed the car sales scene, this doesn’t mean that prospective buyers aren’t still using the old-school method of phone calls, in fact, it’s the opposite.
Sales is an occupation that, in general, has a higher turnover than most other occupations. This is largely due to the tough learning curve and competitive nature of selling. Not surprisingly, the industry with one of the fastest turnarounds is automotive sales.
Phone Skills Certification: Start Today and Create a Culture of Continuous Improvement Amongst Your Team
You can’t fix your phones without fixing performance gaps among those handling your calls.
People return to purchase or purchase again because salespeople took the time to build a relationship, which includes selling the customer on the dealership.
It’s called owner retention and the best way to retain a customer is to provide them with the highest level of service possible and to always exceed their expectations. That usually begins with a phone call.
Mentoring programs can offer an opportunity for skilled technicians in your service department to share their expertise with a less experienced person in order to put them on the fast track to competency in a new career.
Adam Robinson joins us to discuss how dealerships can improve their hiring processes to create a successful team.
Implementing changes and the training process dealerships need to provide your fixed operations team with the skills they need to accomplish their goals.
Many dealers will sign up for a marketing product or service campaign with the intention of bringing more customers into their service department in order to increase their customer pay business, improve owner retention, raise CSI and, of course, build net profits.