To Improve Customer Experience, Improve the Employee Experience
If you want to improve your customer experience, start by improving your employee experience. It takes a thoughtful, intentional strategy as well as a commitment. But the payoff is worth it.
The 90-Day Review
If you have goals for your employees and business for the year ahead, consider breaking them down into quarterly objectives and then revisit them every 90 days.
Pulling Together: Leadership and Employee Performance, Part 3
The potential for a new employee is practically limitless. Each new hire could be your dealership’s next superstar. Reality, however, soon kicks in and reveals the truth. Some new hires do indeed rock the lot and exceed expectations. Some, however, might not immediately live up to their potential or the hopes we had for them.
