How Do Your Service Advisors Measure Up?
As we approach the mid-year point, it’s the perfect time to evaluate your service and parts team’s performance and determine where improvements can be made.
Dealers Need the Right Tools to Compete in a New Sales World
“When I started working in auto sales in 2008,” said Chip Alvey, eCommerce director at Oxmoor Auto Group, “we used to get our leads via fax. Can you believe that? A fax.”
My, how things have changed. Ten years later, Oxmoor has retired the fax and now equips its staff with cutting-edge technologies such as artificial intelligence to ensure they acquire the best leads and are presenting their consumers with timely and relevant information.
Putting Fixed Ops Under the Sales Microscope
Measure their performance and hold them accountable for their performance just like you would the general sales manager — DAILY!
Industry Leaders Tapped for Key Speaking Roles at June’s Women in Automotive Conference in Orlando
The multi-day conference includes a networking, speakers, breakout sessions, workshops and booth displays — all centered on the goal of educating and inspiring women in all areas of the automotive industry.
Diversity and Inclusion: Making Sure Every Team Member Feels Part of the Whole, Part 2
Dealerships with a diverse staff can offer service to their customers unlike any other. Bringing different people together to work on the same team, however, can provide challenges to leaders. With this round of the Dealer Panel, we’ve asked our experts how they work to keep everyone satisfied and pulling in the same direction.
Employee Retention Impacts Owner Retention
In many of my workshops, I ask the dealers and general managers attending the following question: “What do you do with a salesperson who sells an average of five units a month?” I’m guessing you know the answer to that question yourself — it probably sounds something like: “You’re out the door,” or “I don’t tolerate anyone selling just five cars a month!” Right?
Diversity and Inclusion: Building a Diverse Team for Today’s Marketplace
The auto sales industry has long struggled with the issue of diversity. While many dealerships have taken steps to be more inclusive in hiring and training, it can be an intimidating world to step into for women, minorities and others not classically included in the “average” dealership setting.
Technology is Just Part of the Package
Phillip Battista is happy to see other companies start to take his position on one of his core tenants: The PPT Approach. No, not PowerPoint, but People, Processes, and Technology. He believes this is a basic rule for success in the automotive business.
From Amazon to Carvana: How Your Dealership Can Learn from Disruptive Business Models
Traditional dealerships are no longer the only option consumers have when it comes to car buying. Disruptive business models from Amazon, Carvana and others are transforming the automotive industry and posing a risk to local dealers.
Up in a Down Market: Training and Marketing When Things Slow Down
“Our overall strategy? Stay the course. Stay in your lane. Market to your customers. Full steam ahead. Walt Disney said it best when he said, ‘I’ve heard there’s going to be a recession. I’ve decided not to participate.’”
