Germain Motor Co.’s Strategic Partnerships Drive Success Despite Market Turbulence
With a distinctive approach to partnership and a commitment to continuous improvement, Germain Motor Co. navigates market challenges and drives success.
Increase Lead Conversion Rates with Automotive Call Monitoring
Call data can be used in sales forecasting and performance evaluation, providing a comprehensive view of the sales process and empowering managers to make data-driven decisions.
How to Boost Appointment Conversions with Positive First Impressions
It’s crucial to equip your staff with effective phone handling strategies that can make a lasting impression and persuade callers to choose your dealership.
Back to the Fundamentals of Selling, Post-COVID
Has your sales team gotten “COVID-lazy”? Here’s what you can do to turn them around.
Revolutionizing Auto Service: How Digital Tools Are Transforming the Auto Dealership Landscape
Remote diagnostics, over-the-air updates, faster service appointments and less vehicle downtime all represent the emerging reality of remote automotive services.
CDK Global: 2023 Trendsetter’s Guide to Automotive Retail
Research highlights new tactics and key challenges for U.S. and Canadian dealerships.
Rapid Recon Adds Drive2Five Service
The five-part series of performance modules are delivered one-on-one live in the dealership and via phone team accelerator events.
Maximize Your Customer Experience to Maximize Your Business Potential
If you’re in charge of your dealership’s fixed ops department, time is not just money, it is also the road to a better customer experience.
3 Ways Conversational AI Yields More Satisfied Employees
Implementing conversational AI software in your store — in sales or service — is truly putting your employees first.
Outgoing 2022 NADA Chairman Mike Alford Underscores Dealer Commitment to Evolving Business Model
In his final remarks as NADA Chairman, Mike Alford highlighted the evolving auto retail business model and how dealers and auto manufacturers “are connected by the desire to provide an unrivaled customer experience.”