AutoLoop Signs Agreement with Shift Digital as Key Software Vendor for FCA Dealers
AutoLoop LLC, recently announced its recent approval as a key software vendor for Fiat Chrysler America (FCA) dealers through Shift Digital.
Using the Deming Wheel to Drive CPI and Used Car Profits
When I helped develop workflow models for Hewlett-Packard systems years ago, we applied the Deming Wheel to our efforts. I submit that you should consider applying it to your dealership operations as well. What this device describes and encourages is fundamental to any continuous process improvement (CPI) effort to make your dealership more profitable. Precisely
Leadership Legacies: Why Great Leaders Mentor Instead of Manage
Put yourself in your team’s position for a second. Think about everyone you’ve worked for with the word “manager” or “director” in their title. Now think about those who have had the most significant impact on your professional and personal life.
Why You Should Use Only Three Homepage Banners
Dealers use homepage banners as a main way to let car shoppers know about their deals and specials. While there is some value to them, too many general managers create and place far too many on their site.
Auto/Mate Wraps Up Annual User Summit in San Antonio
More than 100 Auto/Mate customers walked away with the tools and resources they need to make their dealerships successful, according to the DMS provider, which just wrapped up its annual User Summit in San Antonio this past week.
Is Car Ownership Becoming Obsolete? How the Membership Economy Is Disrupting Big Auto (and Pretty Much Every Other Industry Too!)
Industries everywhere are being shaken up by the rise of the Membership Economy. The next industry to be affected? Big Auto. Business consultant and strategy expert Robbie Kellman Baxter weighs in on how the automotive industry will be impacted as more and more buyers choose an access model over ownership.
Manheim Gears Up for Third Year of “Flip This Car” Project with High School, Inc.
As the school year gets underway, Manheim California is gearing up for the third year of its “Flip this Car” project, which enables Valley High School students in Santa Ana, California to recondition cars and auction them off.
Six Elements of Phone Performance Self Improvement
Become the caller’s best friend. Successful professionals create experiences that drive customer trust and loyalty. Instead of sticking to a script and sounding like a robot, simply talk to the customer. Create an emotional connection; treat the people you speak to on the phone like more than just customers.
The Hitchhiker’s Guide to the Role of Chat
Huzzah! We’ve finally entered a time where car dealers no longer see digital communication as a hot commodity, but a necessity. Unfortunately, it coincides with a boom in communications technology and a surge in chat vendors trying to sell dealers “shiny new things.”
With so many options, how do you discern what features work and which ones are just smoke and mirrors? How do you protect your customers from terrible online service? How do you make sure your chat investment makes you money?
Don’t Panic. This five-step guide has all the information you need to find the most effective chat solution in today’s landscape.
Without A Fundamental Approach to Follow Up, Your Dealership’s Investment In Staff Training Is Wasted
The dealership’s day began with a quick sales meeting — 12 salespeople and their GSM huddled around a large TV screen to watch the daily installment from a sales trainer’s learning platform. When the trainer began to pose questions, the GSM repeated the choices to answer the questions.
