Ways Your Dealership’s F&I Employees Can Drive Customer Satisfaction
The F&I department is critical to the overall success of your dealership. As consumers increasingly walk into dealerships armed with more information than ever before, this leaves dealership sales teams much less room for negotiation, and results in smaller profit margins.
A Kinder, Gentler Workplace: 10 Nurturing Habits That Can Transform Your Company — One Employee at a Time
Kind employees are engaged employees — and engaged employees make for a more enjoyable, productive, and successful culture. Whether you’re a leader or not, you can change your workplace for the better. Susan Mangiero offers ten tips for developing a genuine “kindness habit” that can transform your organization and your life.
Better Customer Experience Starts With Better Employees
By hiring better-quality employees, your dealership — and your customers — benefit in the long run. Top-quality employees provide a better customer experience, allowing you to inspire repeat customers, referrals and a positive online reputation. Customer experience is increasingly the differentiator between high- and low-performing companies. Especially in the case of new-car dealerships, competition
3 Ways to Improve Internal Dealership Communication
Better communication between employees and departments will help your dealership operate more efficiently and provide a better experience for your customers. Here are three ways to improve communication at your dealership.
Debunking the Biggest Myths of Hiring: Four Faulty Beliefs That Could Be Hindering Your Company’s Selection Process
Having trouble finding good help? Hiring expert Scott Wintrip says the shortage of skilled workers isn’t to blame. Instead, you may be buying into the many hiring myths circulating in the business world today. Here, he shares four common hiring misconceptions and offers tips to help you hire good talent more quickly and more accurately.
Car Pros’ Shirley Jones Recognized with ‘Women Paving the Way’ Award
CDK Global Award recognizes Jones as an outstanding female leader in the automotive industry.
Cars.com 2024 Dealer of the Year Awards
The awards recognize the best local car-shopping experiences across America.
Dave Cantin Group Announces Investment from Kaltroco
Kaltroco’s investment will support the next stage of DCG’s growth and development, as the company builds upon its leadership position in the automotive advisory space.
Informed.IQ Launches Dealer Verify
AI-based tool enables dealers to verify income and clear consumer stipulations in real time to streamline loan originations.
Your AI Intern
While some may worry it will replace them at their jobs, I’m coming to think of it as an assistant that helps me do parts of my job quicker or more efficiently. One of my Babcox Media colleagues said to use it as if it’s an intern.
