Phone Ninjas Can Triple Appointment Setting Rates for Automotive Businesses
Employees quickly gain confidence and learn how to handle the most difficult customers, all while providing top-notch customer service.
Business Development Centers Can Maximize Service Appointments
Properly trained BDC personnel can provide a multitude of services that will increase owner retention and CSI while enabling your advisors to become more productive thereby increasing sales and shop productivity.
CRISP: Firm Appointments Ensure a 3x Higher Show Rate
Spending a bunch of money on training programs and targeted advertising to improve show rate? I have a simpler solution. Start doing more with the phone leads you’re already driving by setting firm appointments.
Podcast: Increase Your Appointment Volume and Sales
Mike Haeg, vice president of automotive for CarWars, joins us to discuss how dealers can increase their appointment volume and sales.
CRISP Series: Every Call Needs An Appointment Request, No Excuses
Train agents to handle sales calls with this mentality and you’ll see a boost in appointment volume and cars sold.
Set More Phone Appointments by Making It Easy for Your Customers to Call Your Dealership
Mobile phones are our new personal assistants and they are changing the dynamics of customer interaction. Today, mobile is driving phone calls as the preferred method of customer interaction. Here are three simple things you can do to maximize your phone performance by helping your customers call your dealership.
Welcome to the Big Show: Once the Appointment Shows, Then What?
OK, I get it. I need more leads. I also get that I need to set a high percentage of appointments. Oh, yeah, I need to confirm those appointments so they’ll show up. While I’m stating the painfully obvious, I might add that a pound of flour makes a pretty big biscuit. Enough already. Now
Are Your Customers Keeping Their Appointment?
“On average, when your BDC rep closes an appointment, it takes up to five touches to get that person to show up at the dealership. These efforts include text messages, emails and additional reminder calls.”
Are Your Customers Keeping Their Appointments?
Are your salespeople or business development center (BDC) representatives closing on the appointment over the phone? Or is there a disconnect in the process where your rep tells you that the appointment is closed, but the person never shows at the dealership? Many steps need to happen between that initial conversation and the actual appointment.
automotiveMastermind Adds Tekion Integration
Seamlessly syncing customer information between platforms, this partnership enhances real-time insights for dealers.