ENG Announces 4th Edition Automotive Warranty Management Conference
The conference will provide attendees with immediate implementable warranty program strategies that drive customer satisfaction and continuous improvement and offers an invaluable opportunity to share best practices, challenges and solutions for collaboration amongst the warranty value chain.
BMW of North America Introduces Smart Glasses and New Technician Communication Systems at U.S. Dealerships to Reduce Repair Times and Improve Customer Satisfaction.
The introduction of these new innovations at BMW centers, coupled with the company’s ongoing investment in its training facilities and technician training programs not only reinforces BMW’s reputation as a technology leader, but is another example of the company’s customer-first approach.
Elgin Industries Earns Top Supplier Recognition from General Motors
In announcing the award, GM representatives applauded Elgin for its “dedication and commitment to consistently perform above expectations.”
It’s Time to Step Up Your Service Conquesting Efforts
If you’re like most dealers, your current focus is to grow fixed ops revenue. If this is your goal, it’s critical to step up service conquesting efforts. Dealers can no longer rely on expanding new vehicle sales to feed their service department.
