Is Selling to Women Really Different?
There is no denying that women want — and expect — a higher level of attentiveness, reassurance and professionalism, but remember: If you deliver a great experience, women are three times more likely to fill out your survey and we will tell all of our friends.
The Six Pillars of Professional Power: P.A.M.P.E.R. Your Way to Success
Look at yourself and your life. That is where you will find all the purpose you need to achieve fulfillment. Do your best each day to be the best you that you can be. There is hardly a better purpose than that.
Awarding Medals Before They’ve Gone Into Battle
I recently saw a post on a social network; it was a re-post of an alleged list that a new employee found on their door the first day of work. It was a thoughtful list, containing such items as “Don’t worry about calling in sick,” “It’s OK to have an off day” and “It’s OK
Call Your Store
This isn’t going to be an anti-technology rant — just the opposite. Technology is amazing and, when used properly, can propel us faster and faster toward our goals. But at what cost?
July/August 2016 Service
sw Service Solutions presents Fixed Ops University “sw Service Solutions training works! It is very effective and up-to-date with today’s fast paced environment and ever-changing market…”
Plan When Times are Good to Build an Even Better Future
As of this moment, on average, things are good in the automotive marketplace. Last year, Americans bought 17.5 million cars and trucks — that’s a 6 percent increase over 2014, and a new record in sales. Experts are saying that 2016 is going to be even bigger. Things are going well, with every expectation that
Success Story: Selling Out of the Service Drive
Comprised of five stores across the United States, the Jay Wolfe brand has been a household name for many years. Together, this dealership group has achieved a stellar reputation by catering to the customer, training their team and working as one unit for the good of the group. Click cover to read from our digital magazine. Lee Hubbard started his career in the automotive industry in 1977 as a porter in a s […]
Success Story: Big Store, Big Success
Volkswagen of Oakland is a single-point store in the heart of downtown Oakland, California. The area is enjoying tremendous growth, thanks to new technology companies setting up shop, an overflow from San Francisco and new neighborhoods being built to meet the demand of people moving to the city. While being located in the middle of
