Congratulations, You Made a Sale. Now How to Make Your Next Move
Your happy customers may be the majority, but if their opinions are not on display on review sites, you’re missing opportunities to transform that goodwill into new business.
Deriving Trust from Consumer Reviews to Power Your Competitive Advantage
Buyers need easy and reliable ways to make decisions quickly. Peer review content is that shortcut.
The Auto Industry in the Trust Economy
There’s an alternative to institutional trust: crowdsourced customer feedback. The unbiased, aggregate opinion of thousands helps make an informed buying decision.
Podcast: Customer Reviews
Matt Murray, CEO of Widewail, discusses the importance of online customer reviews.
The Voice of Your Customer
If you’ve been to an automotive industry conference in the past several years, you’ve likely seen service providers offering some combination of artificial intelligence, digital retailing or subscription/alternative ownership solutions. They promise that these features will lead to increased loyalty, customer satisfaction and improved margins.
