With these five steps, you’ll be well on your way to beginning your own One Community One Team initiative, and that much closer to helping the communities you serve.
Noel Walsh, CEO of NW&A Sales Training, joins us to discuss hiring the right people for your dealership.
If your sales force averages five vehicles per salesperson per month when you know they should average at least 10, what would you do?
This is a cautionary tale of what can go wrong when you want to send a message to the customer about what a great place this is to do business, but the consistency of that message is never followed through and it ends up doing more harm than good.
Phone Skills Certification: Start Today and Create a Culture of Continuous Improvement Amongst Your Team
You can’t fix your phones without fixing performance gaps among those handling your calls.
Establish your sales goals for all departments and outline your plan for implementation. Think big and be bold! Measure everyone’s performance daily.
Adam Robinson joins us to discuss how dealerships can improve their hiring processes to create a successful team.
We’ve returned to some of our past guests to ask them where they find inspiration.
As we approach the mid-year point, it’s the perfect time to evaluate your service and parts team’s performance and determine where improvements can be made.
Mark Vickery of VinSolutions on revisiting your CRM process to increase your dealership’s profitability.
Curiosity is a key element in the evolution of both people and businesses. Often, however, the structures we surround ourselves with don’t lend themselves to exploring new ideas or new ways of doing things.
To remain competitive in today’s retail automotive space, each step of the car-buying process must be a positive experience for customers. From salespeople to F&I employees, your team must prioritize customer satisfaction.