Podcasts
Podcast: Utilize Your Customer Data
Todd Smith, President and CEO for 360Converge, joins us to discuss how dealerships can better utilize their customer data in...
December 2019
November 2019
October 2019
Sep 2019 Dealer Service
Jun 2019 Dealer Service
Mar 2019 Dealer Service
Todd Smith, President and CEO for 360Converge, joins us to discuss how dealerships can better utilize their customer data in...
Most automotive CRMs present only a snapshot of your customers’ data, which will decay over time unless you are working...
While existing CRMs may still bring a level of ROI for the dealership, data, bots and personalization will start to...
Many service departments are still operating in the same manner that they were 10 years ago. Repair orders are being...
Chatbots: the latest buzzword in the automotive industry. Effective solution or hype? As all this talk about chatbots comes to...
You see it at the dealership all the time. That new salesperson far exceeds everyone else’s numbers at the store...
Management is a result-driven discipline; if you’re not holding people accountable, you’re not doing your job. But today’s dealership managers...
Todd Smith of ActivEngage talks with us about making the most of live chat in a slowing economy. activengage.com
