Chris Sutton, Author at AutoSuccessOnline
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Chris Sutton

Chris Sutton

Chris Sutton is vice president of automotive retail at J.D. Power and leads an analyst team who conduct proprietary research and tracking engagements, including sales rejecter, service defection measurement, and mystery shopping. He is responsible for the company’s U.S. syndicated retail studies, Sales Satisfaction Index (SSI) and Customer Service Index (CSI).