Service Tools for Improving the Customer Experience

Service Tools for Improving the Customer Experience

Dennis McGinn and Matt Sodikoff, a fixed ops director, discuss how the dealership has changed its services over past two years and which tools have helped the dealership become even more customer friendly and keep them coming back for their service needs.

Rapid Recon Founder and CEO Dennis McGinn and Matt Sodikoff, fixed ops director of Steven Toyota, discuss how the dealership has changed its services over past two years.

Learn which tools have helped the dealership become even more customer friendly and keep them coming back for their service needs.

They also discuss the challenges dealers are facing with the inventory shortage and how the dealership has changed its formula for compensating car sales reps.

For more from Rapid Recon, visit rapidrecon.com.

For more Your Place episodes, where McGinn welcomes guests to chat about retail automotive markets, strategies and insights, click here.

You May Also Like

Dealer Insider with April Rain and Joe Shaker

Joe and April discuss the critical role of connectivity and collaboration among manufacturers, dealers, tech innovators and investors — and more!

In this episode of Dealer Insider, host Susan Givens explored the transformative power of industry events in the automotive sector with guests Joe Shaker of Shaker Auto Group and April Rain, CEO of Digital Rain. They discussed the critical role of connectivity and collaboration among manufacturers, dealers, tech innovators and investors.

Executive Spotlight with Dealer Pay

Shannon and Travis join us to discuss the transition from traditional cashier systems to more personalized and technology-driven solutions. Seamless transactions through mobile payments, wireless payment terminals and integrated DMS are significantly enhancing the customer service experience and operational efficiency.

Shannon Wischmeyer and Travis Siebert of Dealer Pay
Dealer Insider with Rita Case

The 2024 Time Dealer of the Year shares her journey from pioneering automotive franchises to overcoming industry challenges as a woman, while emphasizing the impact of philanthropy and the mantra “persistence removes resistance” in her successful career.

The 2024 Time Dealer of the Year shares her journey from pioneering automotive fran-chises to overcoming industry challenges as a woman, while emphasizing the impact of philanthropy and the mantra "persistence removes resistance" in her successful career.
Executive Spotlight with Owen Moon of Fixed Ops Digital

Owen discusses pioneering service and fixed ops marketing with innovative strategies like geofencing, the importance of informative dealership websites, and leveraging AI and acquisitions to enhance customer service and retention.

Executive Spotlight with Paul Sansone Jr.

Paul Sansone Jr. discusses his evolution from car dealer to his initiatives like Dealer Controlled Leasing and Hope for a Ride program.

Paul Sansone Jr. discusses his evolution from car dealer to his initiatives like Dealer Controlled Leasing and Hope for a Ride program.

Other Posts

The Good Fight Against a Rising Tide

Managing the recon operation to manage holding costs is a car dealer’s best offense against margin compression.

ocean waves stock
How AI is Enhancing Vehicle Inspections

Learn how AI-powered vehicle inspections are revolutionizing car buying, selling and transportation in the dealer industry.

AI vehicle inspection, artificial intelligence
You’re Losing $700 on Every Trade – Why the Data Screams, ‘Mandate 100% Scans!’

Having the right appraisal data integrated with accurate reconditioning costs in hand before the deal is transacted leads to acquiring inventory that can be turned at a profit.

Rapid Recon, appraisal, scan tools, time to line, vehicle reconditioning,
Digital Custom Forms from Rapid Recon Simplifies Dealership Life

Digital documents are more secure and easier for personnel to find, and electronic storage ends paper document handling, physical storage and retrieval personnel.