Service Tools for Improving the Customer Experience

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Service Tools for Improving the Customer Experience

Dennis McGinn and Matt Sodikoff, a fixed ops director, discuss how the dealership has changed its services over past two years and which tools have helped the dealership become even more customer friendly and keep them coming back for their service needs.

Dennis McGinn
By Dennis McGinn

Rapid Recon Founder and CEO Dennis McGinn and Matt Sodikoff, fixed ops director of Steven Toyota, discuss how the dealership has changed its services over past two years.

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Learn which tools have helped the dealership become even more customer friendly and keep them coming back for their service needs.

They also discuss the challenges dealers are facing with the inventory shortage and how the dealership has changed its formula for compensating car sales reps.

For more from Rapid Recon, visit rapidrecon.com.

For more Your Place episodes, where McGinn welcomes guests to chat about retail automotive markets, strategies and insights, click here.

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