Your Place: Clayton Birtell of Honda of Downtown LA

Your Place: Clayton Birtell of Honda of Downtown LA

Dennis McGinn and Clayton Birtell discuss the increased pressure on the fixed ops department to get used cars front line faster.

In this episode, Rapid Recon Founder and CEO Dennis McGinn speaks with Clayton Birtell, Service Director at Honda of Downtown LA.

Clayton discusses with Dennis how the post-COVID years are affecting dealerships, car sales and the fixed ops department. Because new vehicles weren’t coming in to the dealership, there’s increased pressure on the fixed ops department to get cars front line faster, and the team at Honda of Downtown LA knew they couldn’t fail when it came to used cars and their reconditioning.

“It’s a process that we’ve really had to take a hard look at and, as my general manager said, ‘There’s no room for error when it comes to used cars and getting them through the process quickly,” Clayton said.

The dealership was also recently featured in an issue of AutoSuccess. Click HERE to read more.

For more from Rapid Recon or to schedule a demo, visit rapidrecon.com.

For all of the Your Place episodes, where Rapid Recon welcomes guests to
chat about retail automotive markets, strategies and insights, click here.

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