CRM processes play an enormous role in how cars are sold at a dealership, and yet many dealers are failing to examine the effectiveness of their workflows. Learn how your dealership can use your CRM to its fullest on Wednesday, February 28 at 2 p.m. EST with our “New Year, New Processes: Revisiting Your CRM Processes to Increase Profitability” Webinar. During this presentation, VinSolution’s Mark Vickery explains how to recognize when your CRM processes aren’t working, and how to identify key first steps in making CRM process improvements.
Topics include:
• Spotting CRM process and utilization red flags
• Uncovering process issues with secret shopping and team surveys
• Identifying the root causes of CRM process issues
• Key first steps to improving CRM utilization
Watch this free webinar on demand now! Click here to watch.
