Auto dealers today face many challenges given the current external environment. Missing phone calls from the public, who may be interested in purchasing a vehicle, shouldn’t be one of them.
Many auto dealers have decided to make the switch to VoIP (voice over internet protocol) from traditional phone systems. This is due to the numerous benefits VoIP provides them, from the tremendous cost savings, to the ability to easily work remotely and the plethora of features VoIP provides.
This article will help you understand the benefits of VoIP and why switching may be right for you.
For a free guide to VoIP, please download The Free VoIP Guidebook.
What is VoIP?
VoIP (Voice over Internet Protocol) phones differ from traditional phones because they use the internet to make and receive phone calls using IP (Internet Protocol) or analog phones plugged into ethernet jacks.
VoIP takes your voice and turns it into data, which is then transmitted over the internet. This is just like sending an email. And if you’ve used Skype, you’ve already used VoIP.
VoIP Transforms Communications
VoIP offers many features that truly transform business communications, including:
- The Virtual Receptionist
When an employee can’t pick up the phone, the Virtual Receptionist steps in so callers hear a professional message that directs them on how to proceed. This compares to callers being put on hold or hearing a busy signal.
- Ring Groups
To ensure that every call is always picked up, there are Ring Groups. The phone either rings at the same time to everyone in a specific department or rings sequentially, person to person, until the call is answered.
- Remote Working
It’s unprofessional for employees to use their personal phone numbers for business. VoIP, unlike landlines, allow employees to work anywhere, using their business phone number through apps (mobile and desktop) and voice messages forwarded as email attachments.
- Business Number
Moving to a VoIP system is easy because you can keep your current business number. The VoIP provider will take care of switching it over so you don’t need to change business cards, website or letterhead.
VoIP Key Advantages
When considering switching to VoIP from traditional landlines, consider the following:
- Quality of Calls
VoIP offers the quality of calls your business needs through faster internet speeds and advances in technology.
- A Great Impression
How consumers view your business often depends on their phone interaction with you. With VoIP, every call can be answered or callers can hear a professional welcome message with easy directions on how best to proceed.
- Tremendous Savings
One of the biggest benefits to VoIP is how much money you can save compared to traditional landline phones. To understand what you could save with a VoIP system, click on the VoIP Savings Calculator.
- Remote Working
VoIP systems provide flexible tools for employees to communicate no matter where they are – in the office, at home, or on the road.