Traver Connect, your complete suite of solutions for all things BDC, announced it has helped a Chrysler Dodge Jeep Ram store in Dallas, GA create a dramatic increase in their Customer Satisfactory Index (CSI) scores after employing Traver Connect’s suite of BDC solutions.
During January 2023 alone, the dealership successfully collected 217 surveys, resulting in a monthly average customer satisfaction rate of 9.5 and a CSI Index of 952. John Frazier, Service Director of the Chrysler Dodge Jeep Ram store, firmly believes that 90 percent of the surveys completed were due to their partnership with Traver Connect.
“When it comes to follow up and making sure to get the OEM surveys in, it can be a task. Service advisors are loaded with tasks all day long and unfortunately, that follow up can get overlooked,” said Frazier. “To have a productive service advisor, you need to remove all the distractions and Traver Connect has been instrumental in doing that for us, resulting in our Service team’s success, particularly in CSI.”
Traver Connect’s proprietary process for inbound communication converts customer leads into actual sales and the outbound solutions drive, retain, and grow customers over time to increase year-over-year profits. This hands-on approach is what made such a profound impact on the dealership’s Service Department.
“Customers who have a great experience are less likely to fill out a survey than customers who had a bad experience,” says Frazier. “That’s what makes these numbers all the more impressive. From day one, Robert Gower, COO at Traver Connect, made it clear that this was a partnership. And he kept his word.”
Visit https://traverconnect.com/contact-us to schedule a complimentary evaluation of your Service and/or sales BDC process.