Wheel Alignment: Teaching Customers the Basics
When you’re not mindful of your posture during the day, it affects the rest of your body. In the same way, if a vehicle’s wheels are out of alignment, it will affect other parts of the car — including the tires.
Using the Deming Wheel to Drive CPI and Used Car Profits
When I helped develop workflow models for Hewlett-Packard systems years ago, we applied the Deming Wheel to our efforts. I submit that you should consider applying it to your dealership operations as well. What this device describes and encourages is fundamental to any continuous process improvement (CPI) effort to make your dealership more profitable. Precisely