Losing Conversations Means Losing Customers
Granted, the latest and greatest tools can help your dealership succeed. But don’t let your business be blinded by the glitter of new shiny objects, especially when your best sales and customer service tool can be as simple as a phone.
The Business Case for Gratitude
This year, I’m upping my “thank you” game, and I challenge you to the same in your dealership — for the benefit of your employees, your customers and yourself.
Stop the Turnover: A Frank Look at Why Your Service Advisors are Leaving
If we focus on the needs of our people, they’ll be more satisfied with their current career instead of looking to the next one. That will reduce our employee turnover and create more consistency with our customers, which is a key component to keeping your guests coming back.
