Automotive Dealers Shift to Cloud-based CRM Solutions to Meet Customer Expectations
They are increasingly installing customer relationship management (CRM) software in their backend systems to proactively identify opportunities and build customer loyalty.
Antilock Braking Systems — Component Overview and Replacement Opportunities
Modern ABS applies individual brake pressure to all four wheels through hub-mounted sensors and a dedicated computer controller. So what can service department managers do to help customers get their ABS running in tip-top shape again?
RouteOne Joins MOBI
RouteOne is enabling dealers to respond to continually increasing consumer expectations with highly configurable mobile tools and services that allow them to create individually optimized customer experiences.
Drew Technologies’ DriveCRASH: Driven by Service
DriveCRASH leverages OEM diagnostic tools and an infrastructure of more than 100 expert technicians to support collision repair departments focused on repairing intelligent vehicles.
Short Circuits Disrupt Used Car Profitability
Suddenly, an entire wall of our bedroom had no electrical power. I checked for flipped circuit breakers in the central junction box, but all looked proper. So, to “fix” the problem, which I presumed was a short in the ceiling fan, I climbed onto the bed and, wobbling, pulled the fan housing to check for loose wires.
Podcast: Turning One-Time Buyers into Customers for Life
Valerie Vallancourt, vice president of marketing for Outsell, joins us to discuss turning one-time buyers into customers for life.
Dominion VUE DMS Offers Full Set of Communications Features That Dramatically Improve Car Owners’ Service Experience
Dominion VUE is completing its beta roll out with a few multi-store groups with a timed roll out to dealers in the U.S. through 2018 and 2019.
Are You Making Your Service Techs’ Lives Easier or Harder?
Helping your service department succeed can pay dividends in profit, customer experience and security.
Five Benefits of True Cloud DMS Software
True cloud software is built on the cloud for the cloud. This allows the software to take full advantage of inherent cloud computing features designed to maximize development and performance potential.
Snap-on Helps Customers Get the Most Value Out of their Tools with Wi-Fi
Ensuring that customers who own tools that offer Wi-Fi have turned it on to receive the full value from their diagnostic tool investment.
The Art of Selling
If you are willing to commit to training your entire fixed operations team how to effectively communicate with every customer on every phone call and at every visit you are well on your way toward creating a culture of salesmanship within your entire organization, including fixed operations.
Team, Meet Technology. Technology, Meet Team
When you think of the word “team,” you probably think of people. In a business, your team includes your employees and possibly your customers and vendors. You might not think of technology as a team member but, in a way, the tools your team uses to achieve goals become an extension and a part of your team.
