Why Should The Customer Come Back to You?
Be the dealership that stands above the rest when it comes to treating customers right; they’ll reward you with their loyalty and their future sales.
Healthy Curiosity
Curiosity is a key element in the evolution of both people and businesses. Often, however, the structures we surround ourselves with don’t lend themselves to exploring new ideas or new ways of doing things.
Do You Know What’s Going on in Your Service Department?
In the processes of operating a busy service department, even the best leaders and managers can lose track of big-picture concepts, such as your team’s performance, attitude and morale.
Resources for Becoming a Better Leader
A recent study found that the average American read four books in the past year, with 27 percent reporting that they hadn’t read any books. As Mark Twain famously said, ‘The man who does not read has no advantage over the man who cannot read.
The Measurement of Success, Part 2
Last month, we began a discussion about success — not the nuts-and-bolts of how to achieve it, but in the importance of defining it on both a professional and personal level. Without knowing what success looks like for us, we’ll never know how close or far away we are from it.
The Measurement of Success, Part 1
“Success is not permanent. The same is also true of failure.” – Les Brown In this magazine, we often discuss the goal of success — it’s literally in our title. For the next couple of issues, however, I’d like to take a look at the concept of success itself. In a recent podcast, we returned to some past guests
Take a Moment
It’s full of possibilities. Anything could happen this year. This could be the year where all the work pays off and all your dreams come true. The year is waiting for you, urging you to get started.
Goals, Vision and Your Team
No one does their best work in a vacuum; we all need feedback and a sense of where we are in the process.
Motive and Educate: What Your Team Needs From You as a Leader
No matter which vehicles you sell, what services you provide or how long you’ve been in business, your most valuable resource will always remain the same: your people. Those who make up your team will be your greatest asset or your greatest liability. As a leader, either of a team or of the entire company,
Stronger Together
The experts are predicting trends for the industry that may or may not come true, and dealerships need to have plans in place for any eventuality. And, if 2017 taught us anything, it’s that nature can always have the final say in how we do business, or if we can open at all.
Being a Team Player Without Being the Whole Team
It’s important to cross train and have team members be able to step in for each other if someone is on vacation or has to take a sick day. It’s dangerous to have only one person knowledgeable about a crucial role at your dealership; what happens when they can’t come in one day or decides
Long-Term Strategies for Long-Term Growth
Auto consumers are more sophisticated than ever before. They know what they are looking for, and they know where to find information before they ever step foot on a dealership lot. So, how can you put your dealership at the top of their list? While there are certainly ways to see short-term gains, dealerships looking
