Inventory Challenges Maximize Used Cars’ Resale Value
Recent Cars.com Surveys Conclude: In Current Seller’s Market, Most Vehicle Trade-In Payouts Exceed Expectations by Thousands of Dollars for Consumers.
Dealership Real Estate Financing Survey
Dealers! We need your expertise for this short survey about dealership real estate financing options.
Parts Sourcing Survey
Do you help decide what suppliers to use at the dealership? Please complete our brief survey about sourcing aftermarket repair parts.
PureCars Survey Shows Where Consumers Are Leveraging Digital Retailing
The survey results illustrate where consumers are most interested, and the changing role digital advertising is playing in driving people to the showroom.
Service Dept. Inspection Procedures Survey
Help us with this quick survey and you could win a $25 gift card.
Dealers Signal Optimism for Future Franchise Values and Buy/Sell Activity
Newly released Kerrigan Dealer Survey shows that 33% expect an increase in their dealership valuation; 47% anticipate increase in buy/sell activity; Subaru and Toyota top valuation expectations.
NIADA Survey Finds Independent Dealers Doing the Right Thing
A survey by NIADA reflects the used vehicle industry’s optimism and confidence in its ability to cope with the situation and come out strong on the other side.
Despite Consumer Demand, Auto Dealers Struggle to Provide Complete Digital Solutions
The online survey polled 135 dealers around the U.S. to get a better understanding of current trends in retail transactions, credit applications, vehicle financing, fraud; and their prospects of offering online digital retailing options to customers.
People Have Bad Days, Machines Don’t
What if there was an employee who would work 24 hours a day and report back to you with all the metrics that are vital to operating your dealership?
How to Avoid Survey Backfire
Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. Ppositive and productive word tracks can make a great impact on survey scores.
2 Simple Tracks to Increase Your Survey Scores and Returns, I Promise
It’s not easy getting customers to return surveys these days. Usually, they consider it a waste of their time unless they are extremely impressed or extremely irritated by the service they received.
How Responsible Are You for KPI Scores?
Do you want 12 to 15 quality tickets with high KPI because they were able to give your clients the time and attention they deserve, or do you want a higher ticket count with mistakes and missed opportunities because they went into survival mode?
