support Archives - AutoSuccessOnline
Just Because You Have New Technology, Doesn’t Make You Compliant

Not long ago, I was visiting with a dealer and the recent rash of articles concerning compliance came up. As I shared what I knew on the subject and the current climate concerning fines and penalties, the dealer sat back, smiled and said, “I’m good. We use a menu.”

How To Check Out Your Service Department

To formulate an action plan for improvement you must first realize that you can’t manage what you don’t measure.

CDK Global to Acquire ELEAD1ONE

ELEAD1ONE’s automotive retail front office applications and integrated customer service platform to complement the diversified product and service portfolio of CDK.

How Responsible Are You for KPI Scores?

Do you want 12 to 15 quality tickets with high KPI because they were able to give your clients the time and attention they deserve, or do you want a higher ticket count with mistakes and missed opportunities because they went into survival mode?

Building Leaders: When to Let Go, Part 2

“My job is to find the right leaders for the right job, make certain they are working from their position of strength and lay out the expectations. They need to know what we want, when we want it and what rules of our culture they must follow to get it done.”