If you are serious about recruiting top talent and improving employee retention, create a career development program.
Chase Abbott, vice president of sales for VinSolutions and Dealertrack F&I, joins us to discuss dealership staffing challenges and opportunities.
If a store representative said a part was “out of stock” or that a store location had “no appointments,” customers typically reacted negatively.
Your fixed ops department has the potential to be a major profit center for your dealership — and employees are your dealership’s main source of competitive advantage. By putting a great team in place, you can ensure your dealership secures more fixed ops business and remains successful in the event of a vehicle sales decline.
Many dealers will sign up for a marketing product or service campaign with the intention of bringing more customers into their service department in order to increase their customer pay business, improve owner retention, raise CSI and, of course, build net profits.
What if all of your advisors sold an additional half-hour to an hour per ticket while increasing customer retention? How would this impact your shop’s ability to perform repairs and service in “a reasonable amount of time,” as many manufacturers’ surveys suggest?
If your Net is not increasing, compare your year over year Sales, Gross Profits and Expenses to help you determine if your Sales and Gross Profits are too low or if your Expenses too high … or is it BOTH?
The shortage of dealership service technicians is likely to continue throughout the coming years and, without quality technicians in place, your dealership risks losing business to the competition.
Let’s face it: With profit margins on new and used car sales diminishing every year, it’s fair to say that your service department is a big part of your profitability and critical to your customer retention.
Beyond the most common applicant sources, you can diversify your sourcing strategy even more by reaching sources you might not have even thought about. Here are a few examples:
Rob Dunn of the Masters School of Autobody Repair joins us to discuss the staffing of your dealership’s bodyshop — how to find the right level of employment, and how to make the most of their productivity.
Debunking the Biggest Myths of Hiring: Four Faulty Beliefs That Could Be Hindering Your Company’s Selection Process
Having trouble finding good help? Hiring expert Scott Wintrip says the shortage of skilled workers isn’t to blame. Instead, you may be buying into the many hiring myths circulating in the business world today. Here, he shares four common hiring misconceptions and offers tips to help you hire good talent more quickly and more accurately.