Accountability is About Benchmarking Recon Success
Land surveyors place a marker known as a benchmark at a peak’s highest measured elevation. Unless the mountain moves, this point of reference calibrates other measurements taken from it.
Podcast: Dealer Management System Software and the Cloud
Bill Bok, vice president of DMS sales for Dominion Dealer Solutions, joins us to discuss dealer management system software and the cloud.
Snap-on Helps Customers Get the Most Value Out of their Tools with Wi-Fi
Ensuring that customers who own tools that offer Wi-Fi have turned it on to receive the full value from their diagnostic tool investment.
5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership
Service calls are your livelihood. You can’t afford to miss your calls. Quit feeding your competitors and the independent shops with your missed calls.
Does the Rise in Electric Vehicles Give Birth to a Whole New Set of Recall Problems?
It would be prudent to begin solving issues that come up with the repair of electric vehicles now, rather than wait for mass adoption and an increase in recalls and exploding vehicles. This way you can gain a competitive edge and not be left behind.
Mercedes-Benz Selects Two Start-ups to Receive $50,000 as Part of ‘Innovation Challenge’
MBUSI — in partnership with Urban Engine, STARTUP AUTOBAHN and The University of Alabama — announced the strategic partnership to seek out and inspire creativity to find innovative solutions using creative business strategies, software development and technology.
Broken Processes & Friction Points, Oh My! What They Are & How to Avoid Them
Implementing new software at your dealership should lead to improved processes, less friction and, most importantly, increased profits and customer satisfaction.
Podcast: Using Your CRM to Communicate with Customers
Bobby Gaudreau of Dominion Dealer Solutions on using your CRM as a communications tool in today’s ever-changing environment.
Top Online Resources for Auto Dealers
Having go-to resources for running the business, getting licensed as an auto dealer and remaining compliant with state rules and regulations is a necessary component of running a successful auto dealership.
Podcast: Getting Buy-In with New Software
Shane Born of ProMax speaks with us about the correct steps to take when adding or changing software or processes in your dealership. promaxunlimited.com
Three Steps to Go Pro at Your Dealership
While the process of creating a proactive dealership takes some work, it is worth the commitment. This change in mindset will help you long after the slowdown is over.
The Hitchhiker’s Guide to the Role of Chat
Huzzah! We’ve finally entered a time where car dealers no longer see digital communication as a hot commodity, but a necessity. Unfortunately, it coincides with a boom in communications technology and a surge in chat vendors trying to sell dealers “shiny new things.”
With so many options, how do you discern what features work and which ones are just smoke and mirrors? How do you protect your customers from terrible online service? How do you make sure your chat investment makes you money?
Don’t Panic. This five-step guide has all the information you need to find the most effective chat solution in today’s landscape.
