Are You Doing Enough to Protect Your Dealership’s Data?
It’s important for you to take the necessary steps to protect all your dealership’s data. Here are some things you can do to make sure your data remains secure and accessible.
Why AI is ‘Bursting With Exponential Opportunity’ for Auto Dealers
People get excited about AI. Some love it, some fear it and some feel it is overhyped and under-delivering. Across the internet, the impassioned debate rages on: how many of today’s AI technologies are actually delivering value?
Auto/Mate Integrates DMS with Kimoby, Helping Dealers Improve Customer Communications and CSI Scores
Auto/Mate’s integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS.
It’s All About the Customer
I’m reading a book called The Everything Store by Brad Stone — and I highly recommend it. It’s about how Amazon started. The idea behind “the everything store” was to develop an e-commerce business that would sell everything, and they did.
Leadership in Fixed Operations – The 10 Percenters
Name a business, any business. The best leaders in that business clearly define a process for their team. They cement the team to the point that everyone’s actions consistently reflect a cohesive commitment to the process.
How to Maximize Your Dealership’s ROI
Some of you will take the approach of “saving your way into profitability” by vowing not to increase your expenses, but you remain willing to make investments every day of your business life. Let’s consider some examples.
Getting Rid of That Demarcation Line
The top issues that we consistently experience, year after year, are the strict accountability standards for the sales operations and the lack thereof for the service and parts operations.
Your Departments Must Work Together Toward a Common Goal
Let’s look at some ways your dealership can fix dysfunction between departments and keep your three-legged stool standing.
The ‘Evidence’ is Overwhelming: A Simple Retention Roadmap
Retention is best measured in repeat visits. Make sure you are tracking this metric. Retention drives market share or absorption, whichever side of the aisle you look at this from.
What’s Apping?
Mobile apps are about the customer. This is a great communication tool between the customer and the service department.
Podcast: Digital Marketing and Trust
Sean Stapleton, the CEO and co-founder of Dealer Teamwork, joins us to discuss digital marketing and the importance of digital trust.
How To Get Service To Pay The Way
Set realistic goals for them, coach them daily and get them professionally trained on how to be a salesperson (advisor).
