MAHLE Service Solutions Unveils its Next Generation of ArcticPRO A/C Handling Systems for R134a and R1234yf
For shops that need data management and reporting metrics, the new ACX models can log and monitor services allowing for analytics for proactive service reminders, refrigerant use optimization and warranty reporting.
How To Compete With The Aftermarket
New car dealers generated about $52 billion in labor and parts sales. As anyone can see, the aftermarket has more than five times as many locations as new car dealers which makes them more Convenient for the customer.
Bringing Your Service Department Into the Modern Age
Many service departments are still operating in the same manner that they were 10 years ago. Repair orders are being manually input into a dealership’s DMS, which, many times, isn’t connected to the dealership’s CRM.
Hire Outside the Box
A recent automotive industry statistic projects that by the end of 2020, more than 75 percent of 30,000 technical jobs will not be filled. Now more than ever, we need to be wise about how and where we are focusing our recruiting efforts.
Performance-Based Service Pay Plans
Train them on how to sell, and them compensate them based on their efforts. Remember, if a good salesperson wants a pay raise he simply looks in the mirror and asks for one.
Lead Generation in Your Physical and Digital Storefront
Clear time frames or mileage for scheduled maintenance will put a clear idea expectation in the customer’s head on what your service department can provide for them.
Is Your Customer Retention Costing You Opportunity?
Are you losing existing customers at about the same rate as you’re adding new ones? Do the math in your store and compare last year’s RO performance to this year’s. Is your traffic going up, going down or remaining stagnant?
Vero, LLC Launches New Service Retention and F&I Remarketing Technology
New push-marketing mobile technology enables auto retailers to retain service customers, effectively remarket VSCs and other F&I products, and engage customers like never before through their phones.
CRISP Series: Connect More Callers, Sell More Cars
Once a dealer recognizes the Connection plague affecting his/her rooftop and takes action upon it, customer retention heightens, CSI scores jump and sales ramp up.
Rethinking Rewards Cards
Instead of looking at rewards cards as just more work, put yourself in the customer’s shoes. Get creative, drive more business, the sky is the limit if you become as engaged in the program as you want your customer to be.
Service and Sales Working Together Can Make Your Dealership Sail
When service departments and sales departments work together they can create a smooth and enjoyable experience for the customer, which will lead to better surveys, more reviews, referrals and repeat business.
If It Ain’t Broke – Break It!
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
