The Perfect Start for Improving the Ownership Experience
Feed the part of your dealership that matters most to your customers. The one that continuously brings your customers back for more.
Podcast: Adding Monthly Billable Hours Into Your Service Department
Ken Lohr, senior performance manager for FrogData, joins us to discuss how to add monthly billable hours into your service department.
How to Become Differently Better
All you need to get started is your commitment to turn around your attitude toward servicing your customers…and holding your employees accountable to higher performance.
Cox Automotive to Bring New Ride-Sharing Option to Thousands of Dealerships
The Lyft integration will allow dealers’ customers to select Lyft as a transportation option during the service appointment scheduling process and enable the advisor to arrange pick-ups and drop-offs through the check-in tablet application when the customer arrives at the dealership.
Dealer-FX’s Greg Dryden To Host NADA 2019 Workshop: Service Department Effectiveness for the 21st Century
See how dealership service departments can improve efficiency and customer experience while increasing retention and profitability.
Podcast: Improving Lead Generation
James Klaus, vice president of sales for Dealer Teamwork, joins us to discuss processes and tactics dealers can use to improve their lead generation.
Podcast: Glass Repair in Your Service Department
Mark Haeck joins us to discuss the roles of glass repair in your dealership’s service department.
Traver Connect Announces the Release of its Fixed Ops Reputation Management Solution
These reputation products aim to bolster review efforts for automotive service departments, which are typically outnumbered by sales department reviews.
Let’s Put the ‘Service’ Back in Service Department
When a customer drives into the service lane, which of the following thoughts pop into your head: “How can I help this person?” or “How can I upsell this person?” If it’s the latter, it’s time to go back to the basics.
DEALER SERVICE: Parts, Tools Equipment and Tires
We are so excited to announce with the August issue of AutoSuccess our new Dealer Service supplement. The first of a quarterly series, Dealer Service is the perfect publication for you, the automotive dealer or manager, to read and then pass along to your dealership’s service director/fixed operations manager.
Success Story: A Vision of Excellence
Delivering 30+ sales per month from the service lane through a vision of commitment to their team, a strategized marketing plan and a deep focus on data, Lithia Hyundai of Reno unveiled an innovative plan to profitability.
