Tackling the Dilemma of Service Scheduling Calls, Part 1
Most appointment scheduling processes are inconsistent, increasing customer frustration. What can be done about it?
Nylas’ Scheduler API Listed on the Fortellis Marketplace
Nylas is making it easier for the automotive industry to structure data and integrate communications features.
Beck & Masten: How a Winning Dealership Keeps Getting Better
Over the past 20 years, Beck and Masten Buick GMC in Houston, TX, has been the No. 1 Buick GMC dealership in the state and, over the past decade, one of the top three Buick dealerships in the country. If you think success like theirs doesn’t come with challenges — think again.
Service Departments Lagging in Communication with Vehicle Owners, J.D. Power Finds
Porsche is highest-ranked luxury brand for first time; Buick ranks highest among mass market brands.
Cut Down on Key Misuse by Regularly Reviewing This Key Control Data
By paying attention to how your keys are being used, you can ensure that poor key control practices don’t get in the way of your efforts to reach more customers, improve your customer experience and grow your dealership.
How to Hold Successful Meetings with Your Staff
These best practices should help you instantly elevate your game and help keep your employees interested — and dare I say — excited, for your next meeting.
Why Fixed Ops Needs To Drive Your Dealerships
Technology is already making the difference between the successful and not so successful dealerships. The time to get on board is now.
Podcast: Leadership and Time Management
We’ve returned to some past guests to ask them for strategies they’ve found effective when it comes to managing their time and tasks.
The Convenient Truth
Anyone who has been in our business for some time can tell you the auto industry has changed dramatically — and so have our client’s habits and expectations. For today’s client, convenience is everything.
