Sally Whitesell Archives - Page 3 of 3 - AutoSuccessOnline
Stop the Turnover: A Frank Look at Why Your Service Advisors are Leaving

If we focus on the needs of our people, they’ll be more satisfied with their current career instead of looking to the next one. That will reduce our employee turnover and create more consistency with our customers, which is a key component to keeping your guests coming back.

Is Selling to Women Really Different?

There is no denying that women want — and expect — a higher level of attentiveness, reassurance and professionalism, but remember: If you deliver a great experience, women are three times more likely to fill out your survey and we will tell all of our friends.