Poor Service is Not a Symptom of COVID!
Clients want important information and clear directions, and it starts with their first point of contact.
Podcast: Making Sure Service Advisors Have the Right Foundation
Sally Whitesell, president for SW Service Solutions, joins us to discuss how dealers can ensure their service advisors have the foundation they need to build success in the service drive.
Give Your Advisors the Foundation They Need to Build Success
As a professional trainer, Sally Whitesell’s goal is to help you increase production, retain customers and employees and boost CSI. Yet she often notices that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to ensure your advisors have the foundation they need to build success for your store.
Why Aren’t There More Women in the Automotive Industry?
When female clients see a gender-balanced staff, they will be much more comfortable entering your store for new cars and service. They may even consider working in your store if they see other women taking advantage of your career opportunities.
Podcast: Keeping Attention During Training
Sally Whitesell, president of sw Service Solutions, joins us to discuss how to better keep the attention of your team during training.
Effective Training for Short Attention Spans
Are you having problems getting your fixed ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?
Why You Need a Service BDC
Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors — who are already working at a frenetic pace — answer the phone, they often sound abrupt and rushed.
How to Avoid Survey Backfire
Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. Ppositive and productive word tracks can make a great impact on survey scores.
Podcast: Making Your Training Session Pay Off
Sally Whitesell, president of sw Service Solutions, joins us to discuss how you can make your training session pay off.
‘Welcome!’ Never Underestimate the Importance of a Professional Greeting
Nothing sets the tone for an exceptional service experience more than a warm welcome. When we start off by making clients feel like a welcome guest, they will be more open and receptive throughout the entire interaction.
How to Make Your Training Sessions Pay Off
Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the memory banks of 90 percent of your team.
How to be An Authentic Leader
Many leaders feel that being professional in their position means being organized, focused and strong. They never let their personal life or emotions enter into relationships with their employees.