Your Comfort Zones Are Killing You!
Most dealers hold their sales team accountable for their performance on a daily, weekly and monthly basis and make any adjustments. Meanwhile, their parts and service teams continue to dwell in the land of underachievers. Why does this happen?
5 Rules of Engagement for Service Customers
You’re competing with the aftermarket like never before. Will you aggressively go after these customers or simply wait for them to show up? Have your advisors been properly trained on how to sell appointments? Don Reed of DealerPRO Training lays out vital rules for service advisors.
How to Accelerate Profits Through a Slowdown: The Answers You Need
Only by giving your existing customers the attention they deserve and want will your service sales and RO counts provide the added profits you will need to accelerate through a slowdown.
How to Accelerate Profits Through a Slowdown
If your parts and service departments are already profitable, then of course you realize this $201,600 drops straight down to net operating profit.
How One Service Advisor Can Cost You $144,000
The bottom line is this: Everyone needs to be properly trained how to always put your customers first.
Is Your Customer Retention Costing You Opportunity?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best year ever in fixed operations.
Why Service Pay Plans Need to Change
Active management should also include “RO reviews” where managers review specific situations and coach on missed opportunities to uncover any deficiencies in product knowledge and selling skills.
How to Turn Record Sales Into Record Profits
Start building your plan now. Get committed to your plan. Hold your people accountable for following your plan. Get ready for change but, most importantly, remember, you are not running a democracy!
Three Rules for Maximizing Your Service Marketing ROI
Many dealers will sign up for a marketing product or service campaign with the intention of bringing more customers into their service department in order to increase their customer pay business, improve owner retention, raise CSI and, of course, build net profits.