How to Design a Fixed Ops Marketing Plan
Now is the time to evaluate your fixed operations marketing plan for 2020. Remember to give all of your customers reasons to keep coming back and they will reward you with big dividends.
Auto/Mate Integrates with Xtime’s Inspect, Offering Digital Tools for Higher Customer Retention, Loyalty
Leveraging its existing integration with Xtime Schedule, Auto/Mate dealers will now be able to import repair orders (ROs) into Inspect, and have access to real-time parts availability, parts on-hand, including bin and source location, descriptions and more.
Cosmetic Service Agreement from Radiant Ride Drives Consistent Customer Retention
Radiant Ride, specialists in professional cosmetic restoration services and customer retention, announced recently its SMART cosmetic service agreement program to help auto dealers protect the appearance of their customers’ vehicles and retain their business.
Bringing Video to the Service Department
Dealers who are looking for ways to build their service department’s revenue, increase their number of return customers and grow profits have a valuable tool available to them that is literally in the palm of their hands.
Podcast: Workplace Culture
Scotty Reiss, founder of A Girls Guide to Cars, joins us to discuss workplace culture and the Women in Automotive Industry Conference.
How to Accelerate Profits Through a Slowdown: The Answers You Need
Only by giving your existing customers the attention they deserve and want will your service sales and RO counts provide the added profits you will need to accelerate through a slowdown.
How to Accelerate Profits Through a Slowdown
Unfortunately, many dealers are not seeing even a meager 10% increase in customer pay repair order count year over year and instead have stagnant service sales or even declining RO counts month to month. If this is the case in your store, ask yourself “why?”
Sales Culture Eats Strategy for Breakfast
Don’t you wish your salesforce sold twice as much as your competitors, your business was extremely profitable and your salespeople and customers loved you? Is this even possible?
50 Years of Experience Leads to Dealer Success
From humble beginnings to its 50th anniversary, the Neil Huffman Auto Group’s business formula adapts to the ever-changing automotive industry with the customer in mind.
It’s Time to Step Up Your Service Conquesting Efforts
If you’re like most dealers, your current focus is to grow fixed ops revenue. If this is your goal, it’s critical to step up service conquesting efforts. Dealers can no longer rely on expanding new vehicle sales to feed their service department.
The Gift of Feedback
Feedback is a gift that anchors your relationships in honesty. Everyone depends upon the feedback they receive to appreciate and reinforce their areas of strength, and to identify areas for personal and professional growth and development.
Why You Need a Service BDC
Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors — who are already working at a frenetic pace — answer the phone, they often sound abrupt and rushed.
