Here’s a tip. If you don’t whether something is allowed, if you don’t know how to do something or if you don’t know the answer to a customer’s questions, go find someone who does know. Your ignorance should never be the customer’s problem, and it won’t kill you to learn something new.
Successful onboarding programs and processes are a partnership between HR, new employees, managers or supervisors, and organizational leaders.
Sally Whitesell, president of sw Service Solutions, joins us to discuss why service advisors fail to advise.
To increase your sales per repair order you must give your advisors the time they need to “advise.” You must ensure that they are professionally trained on how to provide every one of your customers the highest level of service that they possibly can every time they visit your dealership.
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.