Not My Job
Here’s a tip. If you don’t whether something is allowed, if you don’t know how to do something or if you don’t know the answer to a customer’s questions, go find someone who does know. Your ignorance should never be the customer’s problem, and it won’t kill you to learn something new.
Onboarding as a Shared Responsibility: the Roles of HR, Management and the Executive Suite
Successful onboarding programs and processes are a partnership between HR, new employees, managers or supervisors, and organizational leaders.
Podcast: Why Service Advisors Fail to Advise
Sally Whitesell, president of sw Service Solutions, joins us to discuss why service advisors fail to advise.
Are You Beating Last Year’s Fixed Ops Profit By 40 Percent or More?
To increase your sales per repair order you must give your advisors the time they need to “advise.” You must ensure that they are professionally trained on how to provide every one of your customers the highest level of service that they possibly can every time they visit your dealership.
Employee Retention Impacts Owner Retention
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.