Lori discusses importance of customer reviews, and what sets successful dealers apart from the rest.
Look at negative feedback to create opportunities to develop a loyal customer base. Here are three ways negative feedback can help a dealer.
New car dealerships are now eligible for multiple Google My Business listings.
Use social listening to help you keep a pulse on customer sentiment and react quickly to customer needs.
A social listening strategy has benefits well beyond marketing and metrics. Don’t miss these tips for improving your company’s social listening skills.
Online reviews hold a wealth of information that can be used to improve the customer experience, ultimately helping your business attract and retain customers.
Ali Fawaz, general manager of worldwide automotive for Reputation.com, joins us to discuss managing customer feedback and online reputation.
The 2020 Automotive Reputation Report provides dealerships with detailed insights into their strengths and weaknesses, uncovering opportunities for operational improvements.
Ranking high and showcasing great reviews in local search is essential for building consumer trust and driving foot traffic.
With nearly all searches occurring on Google, auto dealers and OEM brands absolutely must manage their Google presence. It’s the new digital front door for your business. Here are four key strategies for being findable in Google search and for enticing searchers to click to call your dealership for appointments.