perceptions Archives - AutoSuccessOnline
Podcast: Promoting Your Service Department

Jim Roche joins us to discuss how to promote your dealership’s service department and keep customers coming back.

Are Your Customers “Attitudinally Loyal,” And Why Should You Care? — Part 2

So now that we’ve established the benefits and necessity of attitudinally loyal customers, the question becomes: “How do I get more of them?” The answer we’ll explore here is customer-focused experiential and attitudinal research.

Boosting Service Center Revenue – What Dealership’s Can Do To Better Retain Service Customers

Featuring responses from more than 500 respondents who used a dealership’s service center in the past year, the survey unearthed what’s at the heart of customers choosing their dealership’s service center versus other options and the factors that likely lead to customers no longer visiting at all.