The Theory of 5: Failure Is a Part of Success
Very few of us are good at an activity the first time we attempt it. We learn by trial and error. We make an attempt and we find out what works, what doesn’t and then, armed with this knowledge, we try again.
Is There Really a Technician Shortage?
Employers today must have a very attractive offer in order for good technicians to respond.
The Theory of 5: Changing ‘Or’ to ‘And’
There are times in our lives when we seemed to be faced with a fork in the road and can only travel down one path. For example, “I can have a balanced life OR I can have prosperity.”
How to Get Buy-In for New Dealership Solutions
There’s no denying that technology of all kinds is changing faster than we can keep up. That’s why decision makers may be skeptical of purchasing any kind of technology for the dealership. So, what do you do when you want to implement a new solution and need to get the decision maker on board?
5 Ways to Accelerate Profits Through a Slowdown
You can’t afford to neglect fixed ops. Determine what your true profit potential is. This opportunity is waiting for you. It’s time to seize it.
Podcast: Software – Ahead or Behind Competitors
Morry Patoka, executive vice president and COO of Vicimus, joins us to discuss how software can put dealers ahead of or behind their competitors.
Podcast: Tax Laws are Affecting Auto Industry Sales
Chris Neylan, franchise dealer manager for Elite Tax Max, joins us to discuss how tax law changes are affecting auto industry sales.
Podcast: Being a Good Listener
Don Reed, CEO of DealerPRO Training, joins us to discuss being a good listener while putting the customer first in the service drive.
How to Grow Service Revenue
Creating processes and marketing programs that focus on the relationship, rather than the here and now, is a critical part of any service growth plan.
Here’s Why Your Dealership Should Implement a Management Training Program
Not sure where to get started when it comes to building a management training program? Take a look at some examples of dealership groups with strong programs in place.
How Incoming Calls Can Ruin You
It’s called owner retention and the best way to retain a customer is to provide them with the highest level of service possible and to always exceed their expectations. That usually begins with a phone call.
How to Maximize Your Dealership’s ROI
Some of you will take the approach of “saving your way into profitability” by vowing not to increase your expenses, but you remain willing to make investments every day of your business life. Let’s consider some examples.
