Earlier this summer, three dealerships made headlines when 12 vehicles worth nearly $1 million were stolen. What the media didn’t mention was that the price tag of the vehicles themselves is a fraction of the costs dealerships absorb after an inventory loss.
In the processes of operating a busy service department, even the best leaders and managers can lose track of big-picture concepts, such as your team’s performance, attitude and morale.
Inspire a Positive Culture! Practice Three Things to Improve Communication, Positivity, Respect and Productive Relationships
With the rapidly changing and attention grabbing technology, social media, 24/7 communication, and the fight to retain talent and relationships, how does one keep composure and keep it straight to communicate that can result effective and efficient outcomes? Consider practicing three things:
There are employees who undermine team dynamics and, if left unchecked, bad attitudes and sour mindsets can spread and damage the morale of the best organization.
Salespeople face a variety of obstacles in their day-to-day work, from customers looking to get the rock-bottom price to slow sales days to no-show appointments. The ability to maintain a positive mindset is crucial to finding success in sales. While the individual is ultimately responsible for his or her own attitude, management can help to